Help
How can we help?
The quick answers are below. If yours is not there, write to us and a person will read it.
I cannot sign in
On the sign-in screen choose “Forgot password” and we will email you a code. If you signed up with Google in the phone app, use the Google button there. Check your spam folder if the email does not arrive.
Membership and billing
Subscribed on the web? Open the app, go to Profile, then Membership. On iPhone, cancel in your Apple ID subscriptions; on Android, in Google Play subscriptions. You keep access until the end of the period you paid for. Refunds for App Store and Google Play purchases are handled by Apple and Google.
Delete my account or data
You can delete your account in the app, under Profile. We have a step-by-step guide, and you can also ask us to delete specific information.
Report a post or a member
Use the menu on any post or reply in Village Square to report it or to block the member. If something needs our attention urgently, email us.
Write to us
For help with the app, your account or your membership:
For anything about your personal data, or a request to see or delete it:
If you need urgent help
Village Within is not a crisis service, and we cannot respond to messages straight away. If you are in danger, or thinking about harming yourself:
- 999 for an emergency
- 116 123 Samaritans, free, any time
- 111 NHS, when you need medical help but it is not an emergency